Is primarily responsible for scanning the local and regional markets to identify potential business opportunities that are beneficial and adequate to the company’s capabilities and resources.
This department is also responsible for the preparation of offers and customer relations in terms of collecting requests, needs, requirements, etc. Moreover, it identifies, collects, analyzes and transmits any market information regarding competition. Finally, the Commercial Department, together with the QSE section of the Organizational Development Department, seeks to receive and resolve complaints from stakeholders and conducts a biannual satisfaction survey to gather the information needed to further develop the company.
This department has the following sections:
Human Resources Management
QSE management (ISO)
Internal Control (IC)